Raise a Glass to Mastro's Robbi Jo Oliver & Anna Orton-Pujol
We sit down with Mastro's's Robbi Jo Oliver, Divisional VP of Wine & Spirits, & Anna Orton-Pujol, Director of Learning & Development, Robbi, to talk wine, career, and what's ahead.
An Interview with Robbi Jo Oliver, Divisional Vice President of Wine & Spirits, & Anna Orton-Pujol, Learning & Development | Wine & Spirits
A Conversation with Robbi Jo & Anna
29 questions
- TMThe Mark Wine Group
Hello lovely ladies that I thought I knew, (like where you grew up and stuff) but obviously didn't know a lot about you until this! Like I know that you, Robbi Jo, grew up in Arizona and Anna in upstate New York. But there is so much more to learn!
RJRobbi Jo & AnnaI grew up mainly in Scottsdale, but I lived in Southern California for 16 years. Now I am back in Arizona married to Aaron, the love of my life. We have fun every day in our little bubble.
- TMThe Mark Wine Group
Awww. You two are super cute together. How about you Anna, fill us in a little on your life.
RJRobbi Jo & AnnaI am originally from a town outside of Buffalo NY called Williamsville. I knew at a young age it was not where I was going to stay and live. I started traveling at 19 moving to Athens, Greece and then backpacked through Europe with my best friend. In 2000, I took a leap of faith and packed my life up after graduating college and drove across the country to Los Angeles even though I had never visited or researched it.
- TMThe Mark Wine Group
Wow! That is crazy adventurous! What's your life in LA like now?
RJRobbi Jo & AnnaWe live in Santa Monica and my life is very busy. My husband and I have a 13-year-old daughter named Poppy and we just celebrated our 17th wedding anniversary, so trying to keep what they call... work-life balance, is quiet the challenge, but I love a good challenge.
- TMThe Mark Wine Group
Agreed. The whole work life balance thing is a huge challenge. Did you always want to work in the beverage industry? Or did you dream about being a fashion model? Or maybe a Rock Star?
RJRobbi Jo & AnnaI went to Arizona State University to be a professor and then fell in love with the restaurant business and wine & spirits while I was working my way through school. Now I get to teach wine & spirits, culture and hospitality. I truly believe I have "the" best job. Ha! Funny you ask because my move to Greece was with a modeling agency named Action Models. It was not for me. Let's leave it at that. I had no idea the hospitality industry would be my future.
- TMThe Mark Wine Group
Robbi Jo, how long have you been with the company?
RJRobbi Jo & AnnaIt will be 25 years on Jan 7, 2025.
- TMThe Mark Wine Group
That is a really long time. It's about the same for you Anna, right?
RJRobbi Jo & AnnaI have been with Mastro's for 24 years in November. I started at the second location in Beverly Hills, where Robbi Jo and I have worked together for almost 24 years.
- TMThe Mark Wine Group
Okay, so I know it's a long time ago, but what did you do before Mastro's?
RJRobbi Jo & AnnaI was a bartender all through college and studied Sports Psychology. My experience was from being a host, cocktailer, server and bartender in my previous jobs.
- TMThe Mark Wine Group
Hosting, bartending, serving, and cocktailing. Those things make obvious sense. Sports Psychology? Not so much, though I guess psychology of any kind helps in the hospitality business. There are a lot of personalities and egos. Did you have any jobs growing up, like in high school?
RJRobbi Jo & AnnaHostess at a fancy restaurant where we had an old school Sommelier that wore the tastevin. My first job was as a lifeguard during the summers. I loved it! Any time in the sun is where I want to be.
- TMThe Mark Wine Group
Not so fancy, but definitely fun in the sun. Especially after those Buffalo, NY kind of winters. Do you have a favorite part of your job at Mastro's?
RJRobbi Jo & AnnaTraining, the very best part is training staff, wine & spirits and hospitality. Right there with Robbi Jo. The favorite part of our job is training. Teaching classes to the staff and refreshing their vibrance for the industry as a whole, but also specifically, Mastro's culture. Reminding them all that the details matter. The details set us apart whether it is our wine service, sequence of service, spieling etc. It is all just as important as the next detail.
- TMThe Mark Wine Group
What's the most challenging part of your job?
RJRobbi Jo & AnnaHaving enough time to see all our restaurants often enough and spend enough quality time with the staff and managers.
- TMThe Mark Wine Group
How often do you change your wine program?
RJRobbi Jo & AnnaTypically, once a year for the core BTG and BTB selected through a detailed blind tasting process. When choosing wines, they first have to be well made and delicious. We are always tasting wines with an open mind that there are many different styles of wines and many different preferences that our guests have. We do however add wines to certain locations as we find special gems and allocated wines throughout the year.
- TMThe Mark Wine Group
Do you find that current wine trends like bubbly, red blends and rosé work for you?
RJRobbi Jo & AnnaMastro's is known as a celebration destination and what better way to celebrate than to have bubbles. We pride ourselves on our expansive Champagne and Sparkling selections.
- TMThe Mark Wine Group
Have you had success with wine cocktails?
RJRobbi Jo & AnnaWe have a few creative wine cocktails on our list that we are very happy with. They especially do well at our locations that serve brunch.
- TMThe Mark Wine Group
With your love for training, I am guessing you have a lot of ways to engage your staff?
RJRobbi Jo & AnnaWe are very passionate about trainings and tastings. Whether it is Anna and I visiting a store and hosting a Wine & Spirits class or its suppliers coming to taste and training staff at pre-shifts, training is always priority number one!
- TMThe Mark Wine Group
How do you engage your customers?
RJRobbi Jo & AnnaWithin the walls of the restaurant, we engage our guests by training our staff to relay a story about the products we are offering them. If they can say they recently tasted or share the history or backstory of the product you are engaging with the guest and you build a repour. Outside we engage via social media outlets.
Find Our Wines At Mastro's
- ❧ Alto Vento Pinot Grigio
- ❧ Castello di Monsanto Nemo Cabernet
- ❧ Château De Pez
- ❧ Château de Sales
- ❧ Château Loudenne Rouge
- ❧ DeLille Cellars Chaleur Estate Red
- ❧ Dominus Estate Cabernet
- ❧ Inniskillin Cabernet Franc Icewine
- ❧ Ladoucette Pouilly-Fumé
- ❧ Louis Latour Marsannay
- ❧ Louis Roederer Cristal Champagne
- ❧ Merry Edwards Russian River Sauvignon Blanc
- ❧ Musar Chateau Rouge
- ❧ Pertinace Barbaresco
- ❧ Pio Cesare Barolo
- ❧ Schloss Johannisberg Gelblack Riesling
Alto Vento Pinot Grigio
Castello di Monsanto Nemo Cabernet
Château De Pez
Château de Sales
Château Loudenne Rouge
DeLille Cellars Chaleur Estate Red
Dominus Estate Cabernet
Inniskillin Cabernet Franc Icewine
Ladoucette Pouilly-Fumé
Louis Latour Marsannay
Louis Roederer Cristal Champagne
Merry Edwards Russian River Sauvignon Blanc
Musar Chateau Rouge
Pertinace Barbaresco
Pio Cesare Barolo
Schloss Johannisberg Gelblack Riesling
- TMThe Mark Wine Group
Social media has definitely become the rage in pretty much all industries. Have you noticed any changes in what people are drinking?
RJRobbi Jo & AnnaRight after pandemic there was an increase in high-end hard-to-get wine sales. We have seen that spike come back down to earth again. Our guests are looking for a value whether it be in quality or price. It can be expensive but needs to be worth it.
- TMThe Mark Wine Group
If there was one varietal that you would like everyone to try, what would it be?
RJRobbi Jo & AnnaWe wish more people drank Merlot!
- TMThe Mark Wine Group
What percent of your beverage business is wine sales?
RJRobbi Jo & AnnaWe have healthy wine sales at all our locations. Some have a community where wine weighs in a little heavier. But on average wine is more than half of our beverage mix.
- TMThe Mark Wine Group
Is there a specific tier of wine that's sells the best?
RJRobbi Jo & AnnaWe like to believe our wine list is attractive to all our guests and has something for everyone at all different prices. When you look at our sales, we are fortunate to sell wines at all price points.
- TMThe Mark Wine Group
You've recently opened a new restaurant in Miami. What was that like? Was it a typical opening?
RJRobbi Jo & AnnaFantastic! What a great city with so many wonderful hospitality minded people. We were able to hire and train some of the very best in the business. They love their wine in Miami. The list is diverse, and it was really fun to curate.
- TMThe Mark Wine Group
Do you have any openings coming up?
RJRobbi Jo & AnnaWe are opening a Mastro's in Columbus, Ohio in February, 2025.
- TMThe Mark Wine Group
That is super exciting. You have so many restaurants all over the country you get to travel to. Thinking you love this part of your job.
RJRobbi Jo & AnnaYes, I love visiting our restaurants around the country. It's always nice to see our coworkers and meet new guests. I do love it! Sometimes it takes a toll, but we are like one big family at Mastro's, so you never feel lonely. I love to see familiar faces and meet the new ones.
- TMThe Mark Wine Group
Everyone has a different memory of wine. I remember being at a fancy restaurant and tasting a French Burgundy out of a big goblet when I was like, seven. Do you remember your first taste of wine?
RJRobbi Jo & AnnaTasting champagne at a holiday party when I was in high school. Does Bartles & Jaymes count? If so, that is it. We all had to start somewhere.
- TMThe Mark Wine Group
Haha! Everything counts! So, Anna, I am guessing wine was not part of your upbringing?
RJRobbi Jo & AnnaAbsolutely not! My parents didn't have any alcohol in our house until my younger sister turned 21. I remember my extended family all drinking at family parties and events but not my parents. That has since changed. My mom has found a love for wine and champagne... I wonder from where?
- TMThe Mark Wine Group
Winner Winner, Chicken Dinner! Anna for the win! Do you have a favorite "go to" cuisine?
RJRobbi Jo & AnnaI really love food of all kinds but if I must choose, probably sushi or pasta. I would have to say American Cuisine. I am a steak and potatoes girl.
- TMThe Mark Wine Group
There is that upstate New York thing peeping its head in again. How about a favorite food & wine pairing?
RJRobbi Jo & AnnaFrench fries and champagne. I would have to say American Cuisine. I am a steak and potatoes girl.
- TMThe Mark Wine Group
Well, you both had me at champagne. I did tell you my license plate is Bubbly1, right? Now to the question I kind of know the answer to, and it's a lot, how many wine regions have you traveled to?
RJRobbi Jo & AnnaBordeaux, Burgundy, Champagne, Languedoc, Corsica, North & South Rhône, Provence, Chablis, Douro, Salta, Cafayate, Uruguay, Maipo Valley, Napa Valley, Sonoma, Willamette, Paso Robles, Central Coast, Barolo, Tuscany, Bolgheri, Veneto, Piedmont, Chianti, Valpolicella, Niagara, Adelaide, Coonawara, Mt Robe, Benson, Langhorne Creek, and Marlborough.
- TMThe Mark Wine Group
I am out of breath and in full mode envy. I think your list is about the same Anna, right?
RJRobbi Jo & AnnaPretty much. Champagne, Douro, Niagara, Paso Robles, Central Coast, Willamette, Napa Valley, Sonoma, Languedoc, North and South Rhône, Chablis, Burgundy, and Marlborough.
- TMThe Mark Wine Group
And now I need to get on it! Champagne, Burgundy and the Douro are on my short list. Thank you both so much for this!
RJRobbi Jo & AnnaThank you, we had a lot of fun with this!